Shipping policy

Who We Are and How We Fulfill Orders

Healpure is an online retailer operated by EcomGalaxy Limited. We source products from independent manufacturers and suppliers rather than manufacturing them ourselves. Inventory for customer orders is stored and fulfilled in Poland by our third-party fulfillment partner, Grupa Lewandowski.

Orders are picked, packed, and dispatched from:

Grupa Lewandowski
Stanisława Murzynowskiego 18
10-684 Olsztyn
Poland

EcomGalaxy Limited remains the seller and is responsible for product selection, pricing, customer support, order communication, returns, and refunds.

Shipping Costs

Shipping charge: 0.00. We provide free standard shipping to every supported destination listed below. No additional shipping fee is added to the order total.

Delivery Coverage

We currently deliver to the following countries shown on our website: Australia, Belgium, Bulgaria, Canada, Croatia, Czechia, Denmark, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Luxembourg, the Netherlands, New Zealand, Poland, Portugal, Romania, Spain, the United Kingdom, and the United States.

We do not describe this coverage as worldwide. If a country is not listed above, delivery is not currently offered.

Order Processing Time

Processing Time: Orders are processed within 1-2 business days, Monday to Friday.

Order Cut-off Time: Orders placed before 22:00 CET, Monday to Friday, enter processing that business day. Orders placed after the cut-off, on weekends, or on public holidays enter processing on the next business day. The cut-off does not mean that an order will necessarily be dispatched the same day.

No Shipping Days: Orders are not processed on weekends or public holidays.

Estimated Transit Time

Transit Time: Delivery normally takes 5-7 business days after dispatch. The estimated total time from order placement to delivery is therefore 6-9 business days. Delivery estimates may vary by destination and circumstances outside the carrier's reasonable control.

Carriers and Tracking

Carrier Options: Orders are shipped with DHL or FedEx. The carrier used for an order depends on the delivery destination and available service.

Tracking Information: After your order is dispatched from Poland, you will receive an email with the carrier and tracking details.

Lost or Damaged Items

Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.

Lost Orders: If your order is lost, please reach out to us immediately for assistance.

Returns

Returns Policy: For detailed return instructions, please refer to our Refund Policy.

Contact Us

If you have questions or concerns about this Shipping Policy, please contact us: